Health Products Stewardship Association – Important notice

National, | Mar 19, 2020

March 18th, 2020

To all pharmacy manager,

As concerns about the COVID-19 continue to grow here in Canada, Health Product Stewardship Association would like to confirm that at this time there is no interruption of services and our collection and deliveries of supplies for HPSA stewardship programs will be maintained by our service providers (Whitecap, Stericycle, ECS and McInnis) during regular business hours.

As a precautionary measure, we are asking you to ensure that items to be picked up are prepared in advance of the service provider’s visit. Please note that drivers will not be collecting signatures on their mobile devices.

Should this situation change, HPSA will work with you to come up with solutions that meet your needs.

For BC pharmacies:

Please note that the HPSA fax line has been down since Thursday, March 12. Our service provider BluArc is currently working to resolve their system-wide issue. In the meantime, we would recommend you to resubmit your service and supply request form online through HPSA’s website by clicking here.


Delphine Lagourgue